Privacy Policy for iSmoke and iSmoke Delivery Service

Last Updated: 2024/10/01

At iSmoke, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, share, and protect your personal information when you use our services. By using iSmoke, you agree to the terms outlined in this policy.

1. Information We Collect

We collect and process the following types of personal information:

• Personal Identifiable Information: Your name, contact number, email address, and physical address.
• Order Information: Details about the products you order from participating dispensaries, including delivery address and order history.
• Payment Information: Payment details such as credit card numbers, billing addresses, and other financial data necessary to process transactions.
• Device Information: Information about the device you use to access our platform, including IP address, browser type, operating system, and usage data.
• Location Information: Collected to provide location-based services, such as accurate delivery.

2. How We Use Your Information

We use your personal information for the following purposes:

• To process and manage your orders and facilitate deliveries.
• To communicate with you regarding your orders, customer support, and updates related to our services.
• To process payments and prevent fraudulent transactions.
• To improve our services, website functionality, and user experience.
• To comply with legal obligations and protect our rights, safety, and property.

3. Sharing of Your Information

We do not sell, rent, or lease your personal information to third parties. However, we may share your information with:

• Participating Dispensaries: To process and fulfill your orders.
• Service Providers: Third-party providers who assist with payment processing, delivery services, IT support, marketing, and other essential business functions. These providers are obligated to keep your information confidential and use it only for specified purposes.
• Legal Authorities: When required by law, regulation, legal process, or governmental request, or to protect the rights, property, and safety of iSmoke, our users, or others.

4. Data Security

We take the security of your personal information seriously, implementing appropriate technical and organizational measures to protect it from unauthorized access, loss, misuse, or alteration. However, please note that no method of transmission over the internet or electronic storage is completely secure.

5. Retention of Your Information

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws and regulations. When your information is no longer needed, we take reasonable steps to securely delete or anonymize it.

6. Your Rights

Under South African law, you have the following rights regarding your personal information:

• Access: The right to request access to the personal information we hold about you.
• Correction: The right to request correction of any inaccurate or incomplete personal information.
• Deletion: The right to request the deletion of your personal information under certain conditions.
• Objection: The right to object to the processing of your personal information in certain circumstances.
• Data Portability: The right to request a copy of your personal information in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us at info@ismoke.co.za.

7. Cookies and Tracking Technologies

iSmoke uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand where our visitors come from. You can manage your cookie preferences through your browser settings. For more information, please see our Cookie Policy.

8. Children's Privacy

iSmoke services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately.

9. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy from time to time. Any changes will be posted on our website, and the updated policy will be effective immediately upon posting. Your continued use of our services following the posting of any changes constitutes your acceptance of those changes.

10. Access to Privacy Policy

Our privacy policy is accessible on our app’s Play Store listing and within the app itself. It is hosted on a publicly accessible webpage, available without plugins or special tools, and is non-editable.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Email: info@ismoke.co.za
Support Form: iSmoke Privacy Support